FORTE TRVL LIMITED LIFETIME WARRANTY

Customer-Friendly Warranty Summary

At FORTE TRVL, we build luggage to last — and we stand behind it.

We guarantee that the aluminium shell and core functional components of your FORTE TRVL suitcase are covered for the reasonable lifetime of the product, defined as up to 10 years under normal travel use. Where possible, we prioritise repair over replacement to extend the life of your suitcase and reduce unnecessary waste.

This warranty covers functional faults that impact the usability of your luggage. It does not cover cosmetic wear, airline damage, misuse, or damage outside the scope of normal travel use.

To make a warranty claim, you must provide proof of purchase from FORTE TRVL and complete a basic customer verification process.

If something goes wrong, our team will always aim to assist fairly and reasonably, even if out of scope. With the final resolution determined at our discretion based on the nature and cause of the issue.

Full Limited Lifetime Warranty Policy

1. Warranty Coverage & Definition of Lifetime

FORTE TRVL warrants that the aluminium shell and functional components of its luggage will be free from defects in materials and workmanship for the reasonable expected lifespan of the product under normal travel use.

The lifetime of the luggage refers to the reasonable expected lifespan of the product under normal travel use, taking into account materials, construction, and intended purpose, and is defined as up to 10 years.

This Limited Lifetime Warranty applies only to luggage purchased directly from FORTE TRVL and used for its intended purpose as a travel suitcase.

2. What This Warranty Covers

This warranty covers functional defects that prevent normal use of the luggage, including:

  • Cracks or fractures in the aluminium shell

  • Failure of wheels, handles, telescopic handles, or locks

  • Manufacturing defects affecting usability

Where possible, repair is prioritised over replacement. In many cases, replacement components may be issued for self-repair, with clear guidance and ongoing support provided by the FORTE TRVL team.

In rare cases, the suitcase may be replaced in full. This decision is made solely at the discretion of FORTE TRVL, based on the nature, cause, and extent of the defect or damage.

3. What This Warranty Does Not Cover

This Limited Warranty does not cover:

  • Airline damage (including handling, transit, or baggage claim damage)

  • Misuse, abuse, negligence, or use outside standard travel scenarios

  • Commercial use, including but not limited to rental, hire, or use as part of a paid service

  • Damage outside the scope of regular travel use

  • Loss of functionality caused by forgotten or incorrectly set lock combinations

Cosmetic wear and tear (not covered):

  • Scratches, dents, or scuffs

  • Colour changes or patina

  • Normal wear from travel

  • Non-functional appearance changes

Aluminium luggage naturally develops character over time — this is expected and does not affect performance.

4. Locks & Security

Lock combinations are set by the customer and remain the customer’s responsibility. FORTE TRVL cannot store, retrieve, or reset individual lock codes once set.

  • If a lock is faulty due to a manufacturing defect, a replacement lock may be issued for self-repair, supported by clear instructions and guidance from FORTE TRVL.

  • If a lock is damaged due to airline handling, a small charge may apply for the replacement part and postage, depending on the circumstances.

Locked luggage can be returned to FORTE TRVL for unlocking; shipping and handling costs will be the responsibility of the customer.

5. Airline Damage

Damage caused by airlines is not covered under this warranty. Claims must be reported directly to the airline within their required timeframe.

If you experience difficulty resolving an airline claim, we are happy to provide guidance — however, responsibility remains with the airline.

6. Warranty Claims & Your Responsibilities

To submit a warranty claim, you must:

  • Provide order confirmation or proof of purchase from FORTE TRVL

  • Complete customer verification

  • Provide clear evidence of the claimed defect

All warranty claims must be submitted via info@fortetrvl.com.

7. Repairs, Returns & Charges

  • Warranty repairs or replacement parts for confirmed faults are provided free of charge

  • All non-fault returns are subject to a £15 handling fee plus postage

  • Return shipping for warranty claims within the UK is covered by FORTE TRVL

  • International shipping costs may apply and will be confirmed before processing

8. Duties, Taxes & International Orders

Any applicable customs duties or import taxes remain the responsibility of the customer and are non-refundable. Where duties or taxes are included in the purchase price, this will be clearly stated at checkout.

9. Transferability

This warranty is non-transferable and applies only to the original purchaser or original gift recipient.

10. Final Notes

FORTE TRVL reserves the right to determine the appropriate resolution — repair, component replacement, or full replacement — based on our assessment of the issue.

This warranty does not affect your statutory rights under UK consumer law.

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