Complementary Shipping

We know that suitcase purchases can often be last minute this is why we aim to beat our standard processing time and send them out for next day delivery (please note our next day close off is 12pm).

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses through our carrier partners; FedEx, Yodel, USPS, DHL, DPD, Evri and Royal Mail.

Lost/Missing Packages

FORTE TRVL is not liable if the incorrect address is placed during checkout. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

Customs

We are not responsible for any custom fees on international orders once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Shipping Time

*All shipping times exclude clearance/customs delays on orders outside the United Kingdom*

Tracking Information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

My Tracking Says “No Information Available At The Moment”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you at the email info@fortetrvl.com.